Frequently Asked Questions

How To Order

How do I check stock availability for items I want to order?

The item I want to order is out of stock, can I order it?

How do I place an order on your website?

How do I take advantage of HSH promotional offer in my order?

How can I copy a previous order I've submitted to HSH?

I'm having problems placing my order, what should I do?

How do I track my orders online?

Does HSH online display live pricing?

Why does my access timeout?

How To Pay

What payment methods do HSH offer?

Which major credit cards do you accept?

Delivery

How do I know if HSH has received my order?

What delivery charges will I incur for my order?

What carriers do you use for delivery?

How long will my order take to be delivered?

I haven't received my order within the expected time. What should I do now?

About Credits & Return

What is your credit & returns policy?

Can I cancel an order?

I've received a wrong item in my order, what should I do?

I'm missing an item in my order. What should I do?

I've received my order but the items are damaged. How do I organise to replace the damaged items.

Can I return an item online?

Technical Difficulties

The website isn't displaying correctly on my screen. How do I correct this?

Can't find what you're looking for?

Make An Enquiry